Zoom
Last updated: 3/6/2026, 7:02:58 PM
Recently Resolved Incidents
Mar 6, 06:25 PST
Resolved - This incident has been resolved and the affected services have been restored.
Mar 6, 06:14 PST
Monitoring - An issue where Zoom Rooms users are not able to join Microsoft Teams Meetings has been successfully resolved by our vendor.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Mar 6, 03:02 PST
Update - Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Mar 5, 23:53 PST
Update - Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Mar 5, 21:48 PST
Update - Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Mar 5, 19:49 PST
Update - Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Mar 5, 17:48 PST
Update - We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
Mar 5, 16:45 PST
Update - We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
Mar 5, 15:43 PST
Update - We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
Mar 5, 14:43 PST
Update - We are continuing to work on a fix for this issue and will provide updates as soon as there is more information to share.
Mar 5, 13:30 PST
Identified - We have successfully identified the root cause where Zoom Rooms are not able to join Microsoft Teams Meetings.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Mar 5, 12:43 PST
Investigating - We are currently investigating an issue where Zoom Rooms are not able to join Microsoft Teams Meetings
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Mar 5, 15:09 PST
Resolved - This incident has been resolved.
Mar 5, 14:16 PST
Monitoring - The service degradation with Offline status for Zoom Rooms in the admin dashboard has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Thank you for your patience.
Mar 5, 13:16 PST
Investigating - We are currently investigating a service degradation for a subset of users that is only impacting the offline status for Zoom Rooms in the admin dashboard.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Billing and Payments Web Pages.
Mar 5, 12:45 PST
Resolved - This incident has been resolved and the affected services have been restored.
Mar 5, 12:26 PST
Monitoring - The service degradation affecting Zoom Billing and Payments web pages in all the regions has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Mar 5, 12:13 PST
Update - We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions.
We continue to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Mar 5, 09:56 PST
Update - We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions.
Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Mar 5, 09:56 PST
Update - We continue to identify a service degradation affecting Zoom Billing and Payments web pages in all the regions.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Mar 5, 07:03 PST
Identified - We have identified a service degradation affecting Zoom Billing and Payments web pages in all the regions.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Mar 5, 06:42 PST
Investigating - We are currently investigating a service degradation affecting Zoom Billing and Payments web pages in all the regions.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Mar 5, 10:19 PST
Resolved - This incident has been resolved.
Mar 5, 10:01 PST
Monitoring - The issue affecting customers messages being delayed for delivery has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Mar 5, 09:12 PST
Investigating - A subset of customers globally are observing messages being delayed for delivery. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Zoom Meeting SDK
Mar 4, 09:40 PST
Resolved - This incident has been resolved and the affected services have been restored.
Mar 4, 09:25 PST
Monitoring - The service degradation affecting subset of meeting SDK developers has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Mar 4, 08:41 PST
Investigating - We are currently investigating a service degradation affecting subset of meeting SDK developers unable to authenticate.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Mar 2, 18:05 PST
Resolved - This incident has been resolved.
Mar 2, 17:41 PST
Update - This incident has been resolved.
Mar 2, 17:20 PST
Monitoring - On 03/03/2026, Between 00:00 UTC to 00:30 UTC, Subset of users may have experienced issues with Zoom Phone Voicemail/Recording/Call Log and Live meeting dashboard .
This incident has been mitigated and the affected services have been restored.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 27, 09:26 PST
Resolved - This incident has been resolved and the affected services have been restored.
Feb 27, 08:07 PST
Monitoring - The issue affecting generating and downloading report from Zoom Dashboard has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 27, 07:38 PST
Update - We have successfully identified the root cause affecting generate or download report from Zoom Dashboard.
Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Feb 27, 03:39 PST
Update - We have successfully identified the root cause affecting generate or download report from Zoom Dashboard.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Feb 26, 23:48 PST
Update - We have successfully identified the root cause affecting generate or download report from Zoom Dashboard.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Feb 26, 21:02 PST
Update - We have successfully identified the root cause affecting generate or download report from Zoom Dashboard.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Feb 26, 20:08 PST
Identified - We have successfully identified the root cause affecting generate or download report from Zoom Dashboard.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Feb 26, 19:52 PST
Investigating - We are currently investigating a service degradation affecting generate or download report from Zoom Dashboard.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Feb 27, 09:24 PST
Resolved - This incident has been resolved and the affected services have been restored.
Feb 27, 08:04 PST
Monitoring - The issue that was causing search delays for customers across Zoom Docs, Zoom Hub, Zmail, File Service, Whiteboard Services, Zoom Marketplace, Shared Notes, Zoom Rooms, and Zoom Workspace Reservation has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 27, 07:39 PST
Update - A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation
Our team continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
Feb 27, 03:35 PST
Update - A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation
Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
Feb 26, 23:47 PST
Update - A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation
Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
Feb 26, 19:41 PST
Update - A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation
Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
Feb 26, 17:29 PST
Update - A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation
Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
Feb 26, 15:54 PST
Update - A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation
Our team is continues to work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
Feb 26, 14:04 PST
Update - A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes/Zoom Rooms/Zoom Workspace Reservation
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Feb 26, 12:43 PST
Update - A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes
Our team continues to diligently work to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Feb 26, 10:26 PST
Update - A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File Service/Whiteboard Services/Zoom Marketplace/Shared Notes
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Feb 26, 10:17 PST
Update - We are continuing to investigate this issue.
Feb 26, 09:28 PST
Update - A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services
Our team continue to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Feb 26, 09:20 PST
Investigating - A subset of customers experiencing search delay for Zoom Docs/Zoom Hub/Zmail/File service/Whiteboard services
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Feb 27, 02:22 PST
Resolved - This incident has been resolved and the affected services have been restored.
Feb 27, 00:02 PST
Monitoring - The service degradation affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 26, 21:35 PST
Update - We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone.
Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
Feb 26, 19:35 PST
Update - We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone.
Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
Feb 26, 17:35 PST
Update - We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone.
Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
Feb 26, 15:52 PST
Update - We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone.
Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
Feb 26, 13:43 PST
Update - We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone.
Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
Feb 26, 11:22 PST
Update - We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Feb 26, 09:57 PST
Update - We continue to identify the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone.
Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
Feb 26, 09:51 PST
Identified - We have successfully identified the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone.
Our team continues to actively work on a resolution, and we will keep you informed with timely updates as progress is made.
Feb 26, 08:42 PST
Update - We are continuing to investigate this issue.
Feb 26, 08:20 PST
Investigating - We are investigating the root cause affecting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Service Degradation with Zoom Virtual Agent.
Feb 25, 12:06 PST
Resolved - This incident has been resolved and the affected services have been restored.
Feb 25, 11:53 PST
Monitoring - Our vendor has successfully resolved the issue affecting Zoom virtual agent.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Thank you for your patience.
Feb 25, 11:39 PST
Update - We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Feb 25, 09:50 PST
Update - We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Feb 25, 08:42 PST
Update - We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Feb 25, 07:43 PST
Identified - We have identified the issue affecting Zoom virtual agent.
We are working with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Feb 25, 07:00 PST
Investigating - We are currently investigating a service degradation affecting Zoom virtual agent.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Showing 10 of 11 resolved incidents
Scheduled Maintenance
Scheduled Zoom Software Quarterly Lifecycle Update (5/2/2026)
THIS IS A SCHEDULED EVENT May 2, 17:00 - 18:00 PDT
Feb 2, 15:42 PST
Scheduled - Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on on May 2, 2026:
Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on May 2, 2026:
• Zoom Rooms (Windows, macOS, iPad, appliances, iOS and Android controllers)
• Zoom Node (including Meeting Connector MMR)
Additionally, beginning with the May 2026 enforcement, Zoom will require a minimum version for Zoom Meeting Hybrid - MMR.
All other clients and plugins not listed here will maintain the same version requirements as the February 2026 enforcement.
For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130
To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Zoom Support EU Maintenance.
THIS IS A SCHEDULED EVENT Mar 20, 16:00 - 18:00 PDT
Feb 27, 03:05 PST
Scheduled - We will be performing maintenance on Zoom Support EU Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support’s EU Knowledge Base and Ticketing during the maintenance window.
Decommissioning Numbers for Zoom Audio Conferencing.
THIS IS A SCHEDULED EVENT Mar 13, 17:00 - 20:00 PDT
Feb 13, 18:52 PST
Scheduled - Due to a change with our phone carrier, the following Premium Toll and Toll-Free numbers are being decommissioned:
Indonesia +62 XXXXX01946
Indonesia +62 XXXXX01721
Philippines +63 XXXXX90478
Qatar +974 XXXXX100059
Russia +7 XXXXX006938
South Africa +27 XXXX64584
Thailand +66 XXXXX12275
Thailand +66 XXXX2486
Thailand +66 XXXX35790
UAE +971 XXXXX910899
Vietnam +84 XXXXX82373
Accounts will still have other Premium Toll and Toll-Free numbers available for use.
Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining Premium Toll and Toll-Free numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 3/13/2026 and onward may need to be rescheduled so that the updated numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional numbers, participants dialing in from applicable regions will not be able to join using the decommissioned number(s) after 3/13/2026. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining number(s) for future invites.
To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all Premium Toll and Toll-Free numbers that will remain supported.
Zoom Audio Conference Infrastructure Upgrade (NRT - Japan)
THIS IS A SCHEDULED EVENT Mar 13, 01:00 PDT - Mar 14, 17:00 PDT
Mar 5, 16:05 PST
Scheduled - We will perform scheduled PSTN telephony backend maintenance to enhance operational reliability and resiliency for Zoom Audio Conferencing during the maintenance windows and locations listed above. We do not anticipate any service interruptions during this time.
India Data Centers CRC Capacity Expansion
Mar 5, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 05:58 PST
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this in mind, Zoom plans to decommission our Conference Room Connector (CRC) services in our India legacy data centers and move services to our newer India data centers. The locations we are moving out of and their replacements, are listed in the tables below.
Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names for India region migrate to new DNS in2.zoomcrc.com
Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the CRC IP addresses for the old data centers must begin using the new CRC IP addresses listed in the table before the decommissioning date of March 16, 2026.
India Region
Old data center HY CRC IP address: 115.114.115.7
New data center HY2 CRC IP address : 137.66.140.8
Old data center MB CRC IP address: 115.114.131.7
New data center MB2 CRC IP address: 137.66.136.22
Zoom Phone - General Underlying Provider Maintenance.
Mar 5, 13:37 PST
Completed - The scheduled maintenance has been completed.
Mar 2, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 05:54 PST
Scheduled - In the ongoing effort to improve our Zoom Phone service, we will be performing general maintenance with underlying providers in the United States. During this window, there are no expected interruptions. All services should remain functional.
Scheduled Update to Prompt versions for Clients (March 3, 2026)
Mar 3, 23:30 PST
Completed - The scheduled maintenance has been completed.
Mar 3, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 15:09 PST
Scheduled - Zoom will be updating the Prompted version for Zoom clients on March 3, 2026:
Windows: 6.6.11
macOS: 6.6.11
Linux: 6.6.11
Android: 6.6.11
Android (Intune): 6.6.11
Windows (VDI): 6.4.17
For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900
Network Maintenance in Querétaro City(QRO) Datacenter
Mar 2, 01:00 PST
Completed - The scheduled maintenance has been completed.
Mar 1, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 04:25 PST
Scheduled - Zoom will perform service maintenance at our Querétaro City(QRO) Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Network Maintenance in Ashburn (IAD) Datacenter.
Mar 1, 22:00 PST
Completed - The scheduled maintenance has been completed.
Mar 1, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 03:34 PST
Scheduled - Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Zoom FileServer Release: February, 2026 (No Operational Impact)
Feb 28, 04:00 PST
Completed - The scheduled maintenance has been completed.
Feb 3, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 19:44 PST
Scheduled - We will be performing a scheduled maintenance for a upgrade related to our file services. This update covers multiple file-related components and is aimed at improving overall stability, scalability, and feature support.
No operational impact is expected. This maintenance introduces the following improvements and enhancements:
Improved internal processing capabilities:
MTS processing capacity is enhanced to better handle heavy workloads and support automatic scaling.
OpenAPI enhancements:
Enhanced support for Zoom Events OpenAPI
Enhanced support for Workspace OpenAPI
Expanded media and content capabilities:
Support for the Pexels Video API
Support for transferring HLS / MP4 to HLS / TS formats
Support for migrating large-scale content from customer vendor storage
Automatic padding of empty audio streams for clips without audio tracks
All services are expected to operate normally during the maintenance window.
Showing 5 of 9 completed maintenance events