Zoom
Last updated: 6/5/2026, 8:03:11 PM
Recently Resolved Incidents
Jun 4, 21:46 PDT
Resolved - This incident has been resolved.
Jun 4, 21:36 PDT
Monitoring - On 06/05/2026, Between 01:28 UTC to 03:23 UTC, Users may have experienced inbound call failures in Unites States.
This incident has been resolved and the affected services have been restored.
Jun 4, 19:44 PDT
Resolved - This incident has been resolved and GIF functionality has been restored for client versions below 7.0.0 and above 7.0.4. Users may need to re-login to send GIFs. Users on affected versions (7.0.0 – 7.0.4) should refer to the support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0086088
Jun 2, 11:58 PDT
Update - GIFs are re-enabled for clients on versions below 7.0.0 and above 7.0.4, but users may need to re-login to send GIFs. Users on affected versions (7.0.0 – 7.0.4) can upgrade to 7.0.5 to send GIFs.
Jun 1, 07:04 PDT
Monitoring - GIFs remain enabled for unaffected clients (versions below 7.0.0 and above 7.0.4). Users may need to re-login to use GIFs. We will provide updates as more information becomes available.
May 31, 19:44 PDT
Update - GIFs remains enabled for unaffected clients (versions below 7.0.0 and above 7.0.4). We will provide updates as more information becomes available.
May 30, 19:35 PDT
Update - GIFs have been re-enabled for unaffected clients (versions below 7.0.0 and above 7.0.4). We will provide updates as more information becomes available.
Thank you for your patience.
May 30, 09:00 PDT
Update - We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions through this weekend.
We will provide updates as more information becomes available.
Thank you for your patience.
May 29, 21:00 PDT
Update - We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions through this weekend.
We will provide updates as more information becomes available.
Thank you for your patience.
May 29, 09:00 PDT
Update - We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend.
We will provide updates as more information becomes available.
Thank you for your patience.
May 28, 18:13 PDT
Update - We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend.
We will provide updates as more information becomes available.
Thank you for your patience.
May 28, 16:30 PDT
Update - We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
May 28, 04:39 PDT
Update - We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
May 27, 16:38 PDT
Update - We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
May 27, 09:50 PDT
Identified - We are still investigating the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat.
Users may be unable to search or send GIFs.
Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
May 27, 06:08 PDT
Monitoring - The issue affecting Giphy in Zoom Chat and Zoom In-Meeting Chat has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 27, 02:42 PDT
Update - We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
May 26, 22:38 PDT
Update - Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
May 26, 20:29 PDT
Update - We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts.
We will provide updates as more information becomes available.
Thank you for your patience.
May 26, 19:06 PDT
Update - Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
May 26, 16:08 PDT
Update - Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
May 26, 11:25 PDT
Identified - We have successfully identified the root cause affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
May 26, 11:22 PDT
Investigating - We are currently investigating a service degradation with Giphy.
Users may be unable to search or send GIFs In Zoom Chat and Zoom In-Meeting Chat.
We appreciate your patience as we work to resolve this issue.
Service Degradation Affecting Slides and Sheets
Jun 3, 19:08 PDT
Resolved - This incident has been resolved and the affected services have been restored.
Jun 3, 18:44 PDT
Monitoring - The issue affecting Slides and Sheets has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jun 3, 18:43 PDT
Identified - We have identified the service degradation affecting Slides and Sheets.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Jun 3, 18:12 PDT
Investigating - We are currently investigating a service degradation with Slides and Sheets
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Jun 1, 09:47 PDT
Resolved - This incident has been resolved and the affected services have been restored.
Jun 1, 08:50 PDT
Monitoring - On 1 June 2026, between 11:00 and 14:50 UTC, a subset of customers experienced intermittent issues submitting inquiries through our Contact Sales pages. The issue has been resolved, and all services are operating normally.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Service Degradation Affecting Zoom Support Website
May 29, 11:52 PDT
Resolved - This incident has been resolved and the affected services have been restored.
May 29, 10:47 PDT
Monitoring - A service degradation affecting Zoom Support Website has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 29, 10:28 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Support Website.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.
We appreciate your patience as we work to resolve this issue.
May 28, 18:41 PDT
Resolved - This incident has been resolved
May 28, 18:30 PDT
Monitoring - On 5/29/2026 between 00:04 UTC and 00:41 UTC Live Transcription and Call Summary in the Australia region was degraded for a subset of users. The issue has been resolved and services has been restored.
Service Degradation Affecting Zoom AI Companion in United States
May 28, 12:25 PDT
Resolved - This incident has been resolved and the affected services have been restored.
May 28, 09:49 PDT
Update - Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 28, 09:00 PDT
Monitoring - On May 28, 2026, between 14:59 - 15:24 UTC, a subset of users may have experienced issues with Zoom AI Companion.
This incident has been resolved and the affected services have been restored.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Service Degradation Affecting Zoom Support Website
May 28, 09:54 PDT
Resolved - This incident has been resolved and the affected services have been restored.
May 28, 09:15 PDT
Monitoring - A service degradation affecting Zoom Support Website has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 28, 09:02 PDT
Identified - We have successfully identified the root cause of a service degradation affecting Zoom Support Website.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.
Thank you for your patience.
May 28, 08:20 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Support Website.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
If you need any assistance, please visit our website at zoom.com and use the chat to reach our support team. Our phone agents are also available.
We appreciate your patience as we work to resolve this issue.
May 27, 13:28 PDT
Resolved - This incident has been resolved.
May 27, 09:15 PDT
Monitoring - A service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
May 27, 08:35 PDT
Identified - We have successfully identified the root cause of a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
May 27, 08:33 PDT
Investigating - We are currently investigating a service degradation affecting Zoom Contact Center’s AI Companion, Zoom Virtual Agent’s Chat and Voice AI Engagements.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
May 25, 04:37 PDT
Resolved - This incident has been resolved and the affected services have been restored.
May 25, 04:21 PDT
Monitoring - We have successfully resolved a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.
Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts were affected.
We will continue to monitor the situation closely and keep you informed of any further developments.
May 25, 03:52 PDT
Identified - We have successfully identified the root cause of a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.
Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts might be affected.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
May 25, 03:51 PDT
Investigating - We are currently investigating a service degradation affecting Translations and Transcriptions of Zoom Rooms in Japan region.
Translations and Transcriptions of Zoom Rooms in English, Korean and Japanese languages and a subset of users who have enabled Smart Name Tags feature in their Zoom Rooms accounts might be affected.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Showing 10 of 12 resolved incidents
Scheduled Maintenance
Scheduled Zoom Software Quarterly Lifecycle Update (8/1/2026)
THIS IS A SCHEDULED EVENT Aug 1, 17:00 - 18:00 PDT
Apr 30, 15:05 PDT
Scheduled - Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now, on August 1, 2026:
Zoom Rooms (Windows, macOS, iPad, appliances, iOS and Android controllers)
Zoom Phone Appliances
VDI Client and Plugin
Zoom Node (including Agent and Meeting Connector ZC)
Zoom Phone Local Survivability (ZPLS) module
Meeting SDK (Native and Web)
Video SDK (Native and Web)
Video SDK UI Toolkit (iOS and Web)
Zoom Contact Center SDK (Web)
All other clients and plugins not listed here will maintain the same version requirements as the May 2026 enforcement.
For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130
To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Decommissioning Costa Rica Audio conferencing number
THIS IS A SCHEDULED EVENT Jun 29, 17:00 PDT - Jul 1, 17:00 PDT
Jun 2, 18:04 PDT
Scheduled - Due to a change with our phone carrier, the following Costa Rica Toll number is being decommissioned:
Costa Rica: +506 xxxx 0180
Accounts will still have other Toll and Toll-Free numbers available for use.
Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining Toll and Toll-Free numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 6/30/2026 and onward may need to be rescheduled so that the updated numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional numbers, participants dialing in from applicable regions will not be able to join using the decommissioned number(s) after 6/30/2026. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining number(s) for future invites.
To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all Premium Toll and Toll-Free numbers that will remain supported.
Network Maintenance in Amsterdam Data Center: June 19, 2026
THIS IS A SCHEDULED EVENT Jun 19, 16:00 - 23:00 PDT
May 29, 17:36 PDT
Scheduled - Zoom will perform service maintenance at the Amsterdam (AMS) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Network Maintenance in Frankfurt Data Center: June 19, 2026
THIS IS A SCHEDULED EVENT Jun 19, 14:00 - 21:00 PDT
May 29, 16:58 PDT
Scheduled - Zoom will perform service maintenance at Frankfurt (FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Announcing IP Address Changes (No Operational Impact)
THIS IS A SCHEDULED EVENT Jun 13, 23:59 PDT - Jun 14, 00:00 PDT
May 14, 10:11 PDT
Scheduled - The following new IPv6 subnet ranges will be deployed for use with Zoom Contact Center, Zoom Phone, and Zoom Virtual Agent resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation.
New IPv6 for Zoom Contact Center, Zoom Phone, and Zoom Virtual Agent:
2407:c280::/32
For a complete list, please see:
https://assets.zoom.us/docs/ipranges/ZoomCC-IPv6.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone-IPv6.txt
https://assets.zoom.us/docs/ipranges/ZoomZVA-IPv6.txt
A complete list of network firewall IP ranges and domains for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Network Maintenance in Amsterdam Data Center: June 12, 2026
THIS IS A SCHEDULED EVENT Jun 12, 16:00 - 23:00 PDT
May 29, 17:31 PDT
Scheduled - Zoom will perform service maintenance at the Amsterdam (AMS) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Network Maintenance in Frankfurt Data Center: June 12, 2026
THIS IS A SCHEDULED EVENT Jun 12, 14:00 - 21:00 PDT
May 29, 16:55 PDT
Scheduled - Zoom will perform service maintenance at Frankfurt (FRA) Datacenter. During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Zoom Support Maintenance
THIS IS A SCHEDULED EVENT Jun 5, 21:00 PDT - Jun 6, 01:00 PDT
May 26, 09:05 PDT
Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
Zoom Chat Update
May 27, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 01:17 PDT
Scheduled - We will be providing an update to Zoom chat backend service. There will be no operational impact. All services will be available during this scheduled update (ZR status might be displayed as offline in the service logs but no operational impact).
Announcing IP Address Changes (No Operational Impact)
THIS IS A SCHEDULED EVENT Jun 30, 23:59 PDT - Jul 1, 00:00 PDT
Jun 1, 11:36 PDT
Scheduled - The following new and updated IP addresses will be deployed to Zoom resources for the Zoom Contact Center (ZCC) Flow Script and HTTP Call widgets, as well as the Zoom Virtual Agent (ZVA) Flow Script widget. In addition, a subset of addresses that were previously assigned to the widgets have already been removed from service and will not be reassigned until after the maintenance window. We recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation.
New IPv4 addresses for the ZCC Flow Script widget and HTTP Call widget endpoints:
3.66.91.120
3.66.92.245
35.180.72.184
35.180.179.45
Removed IPv4 addresses for the ZCC Flow Script widget and HTTP Call widget endpoints:
3.66.90.39
3.66.90.206
3.70.50.178
New IPv4 addresses for the ZVA Flow Script widget endpoints:
3.71.117.179
3.75.143.208
13.38.195.93
52.47.34.120
Removed IPv4 addresses for the ZVA Flow Script widget endpoints:
3.71.118.107
3.71.118.247
3.70.48.137
A complete list of network firewall IP ranges and domains for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Zoom Phone Update
Jun 1, 02:00 PDT
Completed - The scheduled maintenance has been completed.
May 31, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 08:25 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes enhanced AI-powered assistance and retrieval capabilities.
There is no operational impact. All services will be available during this scheduled update.
Network Maintenance in Hyderabad Datacenter: May 23, 2026
May 24, 01:30 PDT
Completed - The scheduled maintenance has been completed.
May 23, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 13:30 PDT
Scheduled - Zoom will perform service maintenance at our Hyderabad data center(HY). During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Zoom FileServer Release: May, 2026 (No Operational Impact)
May 23, 03:00 PDT
Completed - The scheduled maintenance has been completed.
May 13, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:49 PDT
Scheduled - We will be performing scheduled maintenance related to upgrades for our file services platform. This update includes enhancements across multiple file-related components to improve overall stability, scalability, and feature support.
No operational impact is expected. This maintenance introduces the following new features and improvements:
Clips:
Added support for additional metadata fields during Clips uploads.
Improved Clips player consistency across Web View and Browser experiences.
Introduced a new OpenAPI for temporary single-file Clips uploads.
AI Companion:
Enhanced Fast Scribe transcription to support new file workflow capabilities.