Aug 5, 08:52 PDT
Resolved - This incident has been resolved and the affected services have been restored.

Aug 5, 08:41 PDT
Monitoring - The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Aug 5, 08:15 PDT
Identified - We have successfully identified the root cause affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Aug 5, 07:53 PDT
Investigating - We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.

Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made.

Thank you for your patience.