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Site generated: 2026-03-06 19:03:56 UTC 3/6/2026, 7:03:56 PM local
Home / Zoom / Incident Details

Decommissioning Numbers for Zoom Audio Conferencing.

Unknown Scheduled Maintenance
Started
Sat, Mar 14, 2026, 12:00 AM UTC
Last Updated
Sat, Mar 14, 2026, 12:00 AM UTC
Duration
3h 0m
This maintenance window is currently in progress or scheduled

AI-Powered Analysis

Impact Severity
minor
Categories
telephony
Affected Users
all-users
Root Cause Analysis
Decommissioning of specific Zoom Audio Conferencing toll and toll-free numbers
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 07:02 PM UTC

Incident History

THIS IS A SCHEDULED EVENT Mar 13, 17:00 - 20:00 PDT

Feb 13, 18:52 PST
Scheduled - Due to a change with our phone carrier, the following Premium Toll and Toll-Free numbers are being decommissioned:

Indonesia +62 XXXXX01946

Indonesia +62 XXXXX01721

Philippines +63 XXXXX90478

Qatar +974 XXXXX100059

Russia +7 XXXXX006938

South Africa +27 XXXX64584

Thailand +66 XXXXX12275

Thailand +66 XXXX2486

Thailand +66 XXXX35790

UAE +971 XXXXX910899

Vietnam +84 XXXXX82373

Accounts will still have other Premium Toll and Toll-Free numbers available for use.

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining Premium Toll and Toll-Free numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 3/13/2026 and onward may need to be rescheduled so that the updated numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional numbers, participants dialing in from applicable regions will not be able to join using the decommissioned number(s) after 3/13/2026. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all Premium Toll and Toll-Free numbers that will remain supported.

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