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Site generated: 2026-06-05 20:04:21 UTC 6/5/2026, 8:04:21 PM local
Home / Zoom / Incident Details

Decommissioning Costa Rica Audio conferencing number

Unknown Scheduled Maintenance
Started
Tue, Jun 30, 2026, 12:00 AM UTC
Last Updated
Tue, Jun 30, 2026, 12:00 AM UTC
Duration
2d 0h 0m
This maintenance window is currently in progress or scheduled

AI-Powered Analysis

Impact Severity
minor
Categories
telephony
Affected Users
specific-region
Root Cause Analysis
Decommissioning Costa Rica audio conferencing number
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Jun 5, 2026, 08:03 PM UTC

Incident History

THIS IS A SCHEDULED EVENT Jun 29, 17:00 PDT  -  Jul 1, 17:00 PDT

Jun 2, 18:04 PDT
Scheduled - Due to a change with our phone carrier, the following Costa Rica Toll number is being decommissioned:

Costa Rica: +506 xxxx 0180

Accounts will still have other Toll and Toll-Free numbers available for use.

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining Toll and Toll-Free numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 6/30/2026 and onward may need to be rescheduled so that the updated numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional numbers, participants dialing in from applicable regions will not be able to join using the decommissioned number(s) after 6/30/2026. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all Premium Toll and Toll-Free numbers that will remain supported.

External Resources