Incident: Feature Degradation Affecting the Receipt of Emails in Slack
Resolved Unknown Incident
Started
Tue, Jul 28, 2026, 11:09 PM UTC
Last Updated
Tue, Jul 28, 2026, 11:09 PM UTC
Resolved
N/A
This incident has been resolved
(Total duration: 8d 12h 56m)
AI-Powered Analysis
Impact Severity
major
Categories
email integration
Affected Users
all-users
Root Cause Analysis
Issue with the integration between Slack and the email service, preventing users from receiving incoming emails in Slack.
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Wed, Jul 29, 2026, 04:03 AM UTC
Incident History
The fix has been successfully deployed, and validation is now complete. The issue preventing users from receiving incoming emails into Slack is fully resolved, and normal service functionality has been restored.We apologize for any disruptions to your day.