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Site generated: 2026-03-07 05:04:08 UTC • 3/7/2026, 5:04:08 AM local
Home / Hubspot / Incident Details

UI extensions from integrations are not loading

Resolved Unknown Incident
Started
Tue, Jan 20, 2026, 06:17 PM UTC
Last Updated
Tue, Jan 20, 2026, 06:17 PM UTC
Resolved
N/A
This incident has been resolved (Total duration: 45d 10h 47m)

AI-Powered Analysis

Impact Severity
minor
Categories
integrations ui
Affected Users
all-users
Root Cause Analysis
A load balancer misconfiguration caused issues with loading app cards and UI extensions from integrations.
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:06 AM UTC

Incident History

Jan 20, 13:17 EST
Resolved - Between 11:47 AM (UTC -05:00) and 01:05 PM (UTC -05:00), customers in all regions experienced issues loading app cards and UI extensions in HubSpot. This was caused by a load balancer misconfiguration. As of 01:05 PM (UTC -05:00), our app cards and UI extensions are working properly and the incident has been fully resolved. No data was lost.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jan 20, 12:43 EST
Investigating - We are investigating an issue impacting integration UI extensions. We will provide an update when we have more information.

The information on this page reflects our understanding of the incident and impact at the time of the update.

External Resources

View on Hubspot Status Page Back to Hubspot incidents