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Multi-cloud reliability monitoring

Site generated: 2026-03-07 05:04:08 UTC 3/7/2026, 5:04:08 AM local
Home / Hubspot / Incident Details

HelpDesk not available for the customers and the Support team

Resolved Unknown Incident
Started
Thu, Mar 5, 2026, 12:26 PM UTC
Last Updated
Thu, Mar 5, 2026, 12:26 PM UTC
Resolved
N/A
This incident has been resolved (Total duration: 1d 16h 38m)

AI-Powered Analysis

Impact Severity
major
Categories
helpdesk network
Affected Users
all-users
Root Cause Analysis
Resource exhaustion on a server caused an impairment that led to the unavailability of multiple areas in HubSpot.
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:06 AM UTC

Incident History

Mar 5, 07:26 EST
Resolved - The affected areas of HubSpot are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and The affected areas of HubSpot should be working properly. No data was lost.

Mar 5, 07:12 EST
Monitoring - We've addressed the issue that caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

Mar 5, 06:57 EST
Update - We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

Mar 5, 06:53 EST
Update - We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:15 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

Mar 5, 06:39 EST
Identified - We estimate that we will restore service in the next several hours.

We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are reverting the change.

We will be back with an update within 1 hour.

The information on this page reflects our understanding of the incident and impact at the time of the update.

External Resources