Jul 28, 15:40 EDT
Resolved - Between 07:41 AM PDT (UTC -07:00) and 12:37 PM PDT (UTC -07:00), some customers in North America experienced event ingestion and retrieval delays affecting Segments, Workflows, Timeline Events, and Report processing. This was caused by an underlying database infrastructure issue that increased read and write latency. As of 12:37 PM PDT (UTC -07:00), our affected tools are working properly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

Jul 28, 13:41 EDT
Monitoring - We’ve addressed the issue that caused event ingestion and retrieval delays for some customers in North America since 7:41 AM PDT (UTC -07:00). Real-time processing has resumed, and all queued events are now persisted and published. Some downstream tools, including Automation/Workflow, may take a little more time to fully reflect the recovered state. We’re continuing to monitor stability closely.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jul 23, 13:26 EDT
Resolved - Between 11:17 AM EDT (UTC -04:00) and 12:14 PM EDT (UTC -04:00), some customers in all affected regions experienced issues with service tools. This was caused by a data fetching issue. As of 12:14 PM EDT (UTC -04:00), our service tools are working properly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jul 23, 12:42 EDT
Investigating - We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

Jul 22, 07:13 EDT
Resolved - Between 08:21 AM GMT+1 (UTC +01:00) and 11:30 AM GMT+1 (UTC +01:00), many customers in Europe experienced issues with customer platform tools. This was caused by a server impairment. As of 11:30 AM GMT+1 (UTC +01:00), our customer platform tools are working properly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jul 22, 04:22 EDT
Monitoring - We've addressed the issue that prevented customers from using certain tools, affecting all EU customers since 8:21 AM BST on July 22. We're monitoring performance closely to ensure the tools recover properly.

Jul 22, 03:47 EDT
Investigating - Object Index views across the CRM are partially unavailable in portals in the EU1 hublet since 03:21 PM GMT+8 (UTC +08:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 45 minutes.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jul 21, 13:50 EDT
Resolved - Some customers in North America experienced issues with Content previews. This was caused by hubspotpreview-na2.com being blocked by some internet providers. As of 06:40 PM GMT+1 (UTC +01:00), our preview domain is loading correctly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jul 14, 12:31 EDT
Identified - Content previews are not loading for some customers in North America. This issue is limited to customers with certain internet providers. We are working with those third-party providers to fix the issue.

As a workaround, we recommend:
- Using a different Wi-Fi or internet connection (e.g. mobile hotspot)
- Checking your internet service provider security settings or contacting your internet service provider to unblock hubspotpreview-na2.com


The information on this page reflects our understanding of the incident and impact at the time of the update.

Jul 14, 12:42 EDT
Resolved - We have resolved a performance issue that was causing elevated latency for some users in Latin American regions between July 3rd and July 14th, 2026.

Our infrastructure team identified the root cause and the network routing configuration has been corrected. Traffic has been restored to the optimal path and performance has returned to expected levels.

We sincerely apologize for the inconvenience and thank you for your patience.

Jun 23, 16:55 EDT
Resolved - Between 03:48 PM (UTC -04:00) and 04:46 PM (UTC -04:00), many customers in all regions experienced issues with the Files tool. This was caused by a configuration issue. As of 04:46 PM (UTC -04:00), our Files tool is working properly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jun 23, 16:29 EDT
Identified - We estimate that we will restore service in the next 15 minutes.

We are mitigating impact from a permissions issue which we believe is caused by a bad production configuration change. We are reverting the change.

We will be back with an update within 15 minutes.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jun 23, 16:17 EDT
Investigating - We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

Jun 22, 10:48 EDT
Resolved - Between 09:34 AM (UTC -04:00) and 10:25 AM (UTC -04:00), some customers in North America experienced issues with hubspot APIs. This was caused by a load balancer impairment. As of 10:25 AM (UTC -04:00), our hubspot APIs are working properly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jun 22, 10:38 EDT
Update - HubSpot was partially unavailable in North America from 09:34 AM to 10:25 AM (UTC -04:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 20 minutes.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jun 22, 10:22 EDT
Investigating - We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

Jun 12, 14:36 EDT
Resolved - Between 04:05 PM (UTC +02:00) and 08:35 PM (UTC +02:00), all customers in all affected regions experienced issues with Meta service integrations including WhatsApp, Facebook, Instagram and Ads. This was caused by disruptions to Meta services. As of 08:35 PM (UTC +02:00), our Meta service integrations including WhatsApp, Facebook, Instagram and Ads are working properly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jun 12, 13:49 EDT
Update - Most Meta service integrations, including WhatsApp, Facebook, Instagram, and Ads, have recovered. The disruption started at 4:05 PM UTC+02:00 due to issues with Meta services. But, connecting a new phone number to HubSpot and some Coexistence messages are still disrupted. We are monitoring Meta's recovery for these remaining issues. You can follow the issue here: https://metastatus.com/

We will be back with an update within 1 hour.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jun 12, 13:20 EDT
Monitoring - We are monitoring recovery of service integrations, including WhatsApp, Facebook, Instagram, and Ads, after disruptions to Meta services caused impairment since 4:05 PM UTC+02:00. Meta services appear to be recovering, and we are verifying that all integrations are functioning normally. You can follow the issue here: https://metastatus.com/

We will be back with an update within 1 hour.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jun 12, 12:19 EDT
Update - We have identified the cause of impaired service integrations, including WhatsApp, Facebook, Instagram, and Ads, since 4:05 PM UTC+02:00 due to disruptions to Meta services. We are monitoring Meta's recovery closely and will confirm once all integrations are functioning normally. You can follow the issue here: https://metastatus.com/

We will be back with an update within 2 hours.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jun 12, 11:19 EDT
Identified - We have identified the cause of impaired service integrations, including WhatsApp, Facebook, Instagram, and Ads, since 4:05 PM UTC+02:00 due to disruptions to Meta services. We are monitoring Meta's recovery closely and will confirm once all integrations are functioning normally. You can follow the issue here: https://metastatus.com/

We will be back with an update within 1 hour.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jun 12, 10:50 EDT
Update - Meta service integrations including WhatsApp, Facebook, Instagram and Ads have been impaired since 04:05 PM (UTC +02:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 1h.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jun 12, 10:44 EDT
Update - Meta service integrations including WhatsApp, Facebook, Instagram and Ads have been impaired since 04:05 PM (UTC +02:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 1h.

The information on this page reflects our understanding of the incident and impact at the time of the update.

Jun 12, 10:32 EDT
Investigating - We are investigating an issue impacting sending WhatsApp messages through HubSpot’s integrations. We will provide an update when we have more information.

The information on this page reflects our understanding of the incident and impact at the time of the update.

May 12, 10:55 EDT
Resolved - Between 02:47 PM (UTC +01:00) and 03:15 PM (UTC +01:00), some customers in all affected regions experienced issues with all impaired tools. This was caused by a database impairment. As of 03:15 PM (UTC +01:00), our all impaired tools are working properly and the incident has been fully resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update.

May 12, 09:57 EDT
Investigating - We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

May 7, 23:14 EDT
Resolved - Between 05:23 PM  (UTC -07:00) and 07:56 PM  (UTC -07:00), HubSpot experienced degradation in portals in the U.S. . This was related to an AWS outage. HubSpot is now working properly and the incident has been resolved.

HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

The information on this page reflects our understanding of the incident and impact at the time of the update

May 7, 22:07 EDT
Update - We are experiencing degradation in portals in the U.S. which is related to AWS outage. We are working with AWS on the full resolution.

We will be back with an update within 30 minutes

The information on this page reflects our understanding of the incident and impact at the time of the update.

May 7, 21:36 EDT
Identified - We are experiencing degradation in portals in the U.S. which we believe is related to AWS outage.

We are working with AWS to resolve the issue. We will be back with an update within 30 minutes.

The information on this page reflects our understanding of the incident and impact at the time of the update.