Fastly
Last updated: 6/5/2026, 3:03:11 PM
Active Incidents
Houston (IAH) Rerouted Traffic
Traffic in Houston (IAH) has been temporarily rerouted.
All other locations and services are unaffected.
Data Center Capacity Expansion for Chicago (CHI)
Fastly will be adding capacity at our Chicago (CHI) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 04 June 2026 at 05:00 UTC.
Our estimated duration is 4h.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team at https://support.fastly.com.
Fortaleza (FOR) Rerouted Traffic
Traffic in Fortaleza (FOR) has been temporarily rerouted.
All other locations and services are unaffected.
Dusseldorf (DUS) New Data Center
As part of Fastly’s global network expansion, we will be adding Dusseldorf (DUS) data center to Fastly's Europe network.
Traffic served by our Dusseldorf (DUS) data center will be aggregated into our Europe region for billing and stats purposes.
We expect that some traffic currently served by our data centers in neighboring regions will shift to Dusseldorf (DUS) . As such, some customers may see a change in their bills.
Fastly’s standard billing rates are located at https://www.fastly.com/pricing.
Elevated Errors for Fortaleza (FOR)
We are investigating elevated errors to our Fortaleza (FOR) Point of Presence (POP).
All other products and services are unaffected by this incident.
Data Center Capacity Expansion for London (LHR)
Fastly will be adding capacity at our London (LHR) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 26 May 2026 at 00:30 UTC.
Our estimated duration is 4h.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team at https://support.fastly.com.
Image Optimizer Performance Issues
Our engineers believe they have identified contributing factor causing the issue impacting the Image Optimization status page component.
We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services are unaffected by this incident.
Image Optimizer Performance Issues
We're currently investigating performance issues with our Image Optimization service in Europe.
All other services are unaffected.
Retrospective: Impacted Performance in Ashburn (IAD)
Fastly Engineers detected a performance impacting event affecting the Ashburn (IAD) data center.
Elevated Errors for API Services
Our engineers believe they have identified contributing factor causing the issue impacting the API Services status page component .
We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services are unaffected by this incident.
Elevated Errors for API Services
We are investigating an issue causing errors and timeouts for customers using the Fastly API (api.fastly.com).
Our engineers are actively working to diagnose the contributing factor. We will provide another update as more information becomes available or within the next hour.
All other products and services are unaffected by this incident.
Ambala (QAA) Rerouted Traffic
Update: The responding escalation manager erroneously marked the incorrect status page component in their original post which caused the wrong title to appear within customer support chat and email threads. This was corrected to display the proper component (Ambala (QAA)).
All other components, locations and services were unaffected by this event.
Ambala (QAA) Rerouted Traffic
Traffic in Ambala (QAA) has been temporarily rerouted.
All other locations and services are unaffected.
Elevated Errors for TLS Provisioning
Our engineers believe they have identified contributing factor causing the issue impacting the TLS Provisioning features via API and Web application.
We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.
Elevated Errors for TLS Provisioning
We are investigating elevated errors to our TLS Provisioning feature.
New York (TSS) Rerouted Traffic
Traffic in New York (TSS) has been temporarily rerouted.
All other locations and services are unaffected.
Impact to NGWAF@edge Services
Our engineers believe they have identified contributing factor causing the issue impacting the Next-Gen WAF (NGWAF) rule propagation.
We are now developing a fix, and will post a new update once it has been fully implemented and we see signs of recovery.
All other products and services are unaffected by this incident.
Impact to NGWAF@edge Services
Next-Gen WAF (NGWAF) services are currently experiencing a delay in new rule propagation. Existing rules and functionality are unaffected.
Recently Resolved Incidents
Retrospective: Impacted Performance in Singapore (SIN)
This incident has been resolved.
Retrospective: Impacted Performance in Singapore (SIN)
Fastly Engineers detected a performance impacting event affecting the Singapore (SIN) data center.
All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Houston (IAH) Rerouted Traffic
This event has been resolved.
Fortaleza (FOR) Rerouted Traffic
This event has been resolved.
Elevated Errors for Fortaleza (FOR)
This event has been resolved.
Image Optimizer Performance Issues
This incident has been resolved. Image Optimization services in Europe are fully restored and operating normally.
Customers may have experienced intermittent errors and elevated latency between 06:50 UTC and 10:02 UTC on May 22, 2026.
We apologize for any disruption this may have caused and thank you for your patience.
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Image Optimizer Performance Issues
Engineering has confirmed the impact to Image Optimization service has been mitigated.
Retrospective: Impacted Performance in Ashburn (IAD)
The issue causing temporary unhealthy cache nodes was resolved, and services were fully restored.
Our engineers confirmed that all cache nodes returned to a healthy state. Customers may have experienced impact between 21:29 UTC and 21:35 UTC (approximately 6 minutes).
All other services and locations were unaffected by this event.
Elevated Errors for API Services
Our engineers have confirmed that the Fastly API (api.fastly.com) has been fully restored. Customers may have experienced elevated 503 errors, increased timeouts, or failures on API calls and Terraform builds from approximately 18:35 to 19:37 UTC.
As a side effect of the API degradation, the following areas were also impacted during this period:
- Next-Gen WAF (NGWAF) rule and configuration updates may have been delayed in taking effect
- Fastly account sign-up may have experienced disruptions
- Fastly Support Portal functionality may have been affected
Service has been fully restored. Affected customers may have experienced impact to varying degrees and to a shorter duration than as set forth above.
This incident is resolved.
Note: Our Customer Escalation Management team will update the start date and time of the initial "investigating" status post upon the resolution of this incident. This update is meant to provide our customers and their end users with a potential impact window. The date and time mentioned in the message above indicates when the status post was requested by our Acute Incident Response team.
Elevated Errors for API Services
Engineering has confirmed the impact to API Services
has been mitigated.
Showing 10 of 22 resolved incidents
Scheduled Maintenance
Data Center Capacity Expansion for Chicago (CHI)
Dusseldorf (DUS) New Data Center
The scheduled maintenance has been completed.
Data Center Capacity Expansion for London (LHR)
The scheduled maintenance has been completed.