SyncUps disconnecting
Resolved Unknown Incident
Started
Thu, Jul 3, 2025, 08:22 PM UTC
Last Updated
Thu, Jul 3, 2025, 08:22 PM UTC
Resolved
N/A
This incident has been resolved
(Total duration: 246d 3h 42m)
AI-Powered Analysis
Impact Severity
major
Categories
sync integration
Affected Users
all-users
Root Cause Analysis
Changes made to gateway service caused SyncUps to disconnect and close within seconds of starting
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:04 AM UTC
Incident History
July 3, 2025 9:48AM PDT
Investigating - We are aware of an issue where SyncUps are disconnecting and closing within seconds of starting. This is affecting some users in multiple regions. Our team is actively investigating the cause and working to resolve it as quickly as possible. We appreciate your patience and will share updates here as they become available.
July 3, 2025 10:47AM PDT
Monitoring - We believe we have identified and mitigated the cause of SyncUps disconnecting and closing within seconds of starting. SyncUps should be behaving normally. We will continue monitoring to ensure full stability and provide any needed updates here.
July 3, 2025 1:22PM PDT
Resolved - Our mitigation efforts are holding steady and SyncUps continue to operate at normal functionality. We believe that changes made to our gateway service caused the issue and we've reverted those changes.
We are conducting an internal review to fully define the root cause and will have an analysis that we can share in the coming days.
Investigating - We are aware of an issue where SyncUps are disconnecting and closing within seconds of starting. This is affecting some users in multiple regions. Our team is actively investigating the cause and working to resolve it as quickly as possible. We appreciate your patience and will share updates here as they become available.
July 3, 2025 10:47AM PDT
Monitoring - We believe we have identified and mitigated the cause of SyncUps disconnecting and closing within seconds of starting. SyncUps should be behaving normally. We will continue monitoring to ensure full stability and provide any needed updates here.
July 3, 2025 1:22PM PDT
Resolved - Our mitigation efforts are holding steady and SyncUps continue to operate at normal functionality. We believe that changes made to our gateway service caused the issue and we've reverted those changes.
We are conducting an internal review to fully define the root cause and will have an analysis that we can share in the coming days.