Infinite Loading at Login
Resolved Unknown Incident
Started
Thu, Aug 7, 2025, 11:13 PM UTC
Last Updated
Thu, Aug 7, 2025, 11:13 PM UTC
Resolved
N/A
This incident has been resolved
(Total duration: 211d 0h 51m)
AI-Powered Analysis
Impact Severity
critical
Categories
authentication login
Affected Users
all-users
Root Cause Analysis
Cause of login issues affecting some users across web and desktop applications
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:04 AM UTC
Incident History
August 7, 2025 7:40AM PDT
Investigating - We're investigating reports of users being unable to login to our web and desktop applications across multiple regions. We’ll share frequent updates here as we work towards a resolution.
August 7, 2025 8:35AM PDT
Investigating - We’re continuing to investigate reports of users being unable to log in to our web and desktop applications across multiple regions. Our team is actively working toward a resolution and will provide frequent updates here.
In the meantime, a potential workaround is to clear your browser’s cache and cookies. This will refresh expired authentication tokens and allow users to log in again. You can follow the steps here: https://help.clickup.com/hc/en-us/articles/6328002032023-Clear-a-browser-s-cache-cookies-and-history
Thank you for your patience as we work to restore full access.
August 7, 2025 11:00AM PDT
Investigating - We’re still actively investigating ongoing reports of some users being unable to log in to our web and desktop applications across multiple regions. While we don’t have new updates to share at this time, our team is continuing to work toward a resolution and we’ll keep you updated as more information becomes available.
In the meantime, clearing your browser’s data may help resolve the issue by refreshing expired authentication tokens. You can find instructions here: https://help.clickup.com/hc/en-us/articles/6328002032023-Clear-a-browser-s-cache-cookies-and-history
August 7, 2025 1:11PM PDT
Identified - We've determined the cause of the login issues affecting some users across our web and desktop applications. We are working to deliver a resolution shortly and will share another update soon.
August 7, 2025 3:35PM PDT
Monitoring - We believe we have mitigated the cause of the login issues affecting certain users across our web and desktop applications. We will continue monitoring to ensure stability.
August 7, 2025 4:13PM PDT
Resolved - The cause of the login issues affecting some users across our web and desktop applications has been mitigated and our monitoring shows that all systems are fully operational. We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.
Investigating - We're investigating reports of users being unable to login to our web and desktop applications across multiple regions. We’ll share frequent updates here as we work towards a resolution.
August 7, 2025 8:35AM PDT
Investigating - We’re continuing to investigate reports of users being unable to log in to our web and desktop applications across multiple regions. Our team is actively working toward a resolution and will provide frequent updates here.
In the meantime, a potential workaround is to clear your browser’s cache and cookies. This will refresh expired authentication tokens and allow users to log in again. You can follow the steps here: https://help.clickup.com/hc/en-us/articles/6328002032023-Clear-a-browser-s-cache-cookies-and-history
Thank you for your patience as we work to restore full access.
August 7, 2025 11:00AM PDT
Investigating - We’re still actively investigating ongoing reports of some users being unable to log in to our web and desktop applications across multiple regions. While we don’t have new updates to share at this time, our team is continuing to work toward a resolution and we’ll keep you updated as more information becomes available.
In the meantime, clearing your browser’s data may help resolve the issue by refreshing expired authentication tokens. You can find instructions here: https://help.clickup.com/hc/en-us/articles/6328002032023-Clear-a-browser-s-cache-cookies-and-history
August 7, 2025 1:11PM PDT
Identified - We've determined the cause of the login issues affecting some users across our web and desktop applications. We are working to deliver a resolution shortly and will share another update soon.
August 7, 2025 3:35PM PDT
Monitoring - We believe we have mitigated the cause of the login issues affecting certain users across our web and desktop applications. We will continue monitoring to ensure stability.
August 7, 2025 4:13PM PDT
Resolved - The cause of the login issues affecting some users across our web and desktop applications has been mitigated and our monitoring shows that all systems are fully operational. We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.