Degraded Chat and Task services
Resolved Unknown Incident
Started
Tue, Dec 2, 2025, 09:06 PM UTC
Last Updated
Tue, Dec 2, 2025, 09:06 PM UTC
Resolved
N/A
This incident has been resolved
(Total duration: 94d 2h 58m)
AI-Powered Analysis
Impact Severity
major
Categories
chat tasks sync
Affected Users
all-users
Root Cause Analysis
A technical issue caused delays in real-time updates for chat messages and task updates
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:04 AM UTC
Incident History
December 2, 2025 11:58AM PST
Investigating - We're investigating issues with receiving real-time updates. Some customers may experience Chat messages remaining marked unread, task updates not appearing until refresh, and other data sync issues.
We will provide regular updates as they become available, and thank you for your patience.
December 2, 2025 12:31PM PST
Monitoring - We’ve mitigated the issue that was causing delays in Chat and task services, including messages and real-time updates. All services are now operating at normal capacity.
December 2, 2025 1:06PM PST
Resolved - We’ve fully resolved the issue that was causing delays in Chat and task services, including messages and real-time updates. Thank you for your patience.
Investigating - We're investigating issues with receiving real-time updates. Some customers may experience Chat messages remaining marked unread, task updates not appearing until refresh, and other data sync issues.
We will provide regular updates as they become available, and thank you for your patience.
December 2, 2025 12:31PM PST
Monitoring - We’ve mitigated the issue that was causing delays in Chat and task services, including messages and real-time updates. All services are now operating at normal capacity.
December 2, 2025 1:06PM PST
Resolved - We’ve fully resolved the issue that was causing delays in Chat and task services, including messages and real-time updates. Thank you for your patience.