Email notification issues for some users
Resolved Unknown Incident
Started
Fri, Jan 23, 2026, 04:05 PM UTC
Last Updated
Fri, Jan 23, 2026, 04:05 PM UTC
Resolved
N/A
This incident has been resolved
(Total duration: 42d 7h 59m)
AI-Powered Analysis
Impact Severity
minor
Categories
email notifications
Affected Users
some-users
Root Cause Analysis
A technical issue caused delays or missing email notifications for some users, and some users received notifications from older tasks
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:04 AM UTC
Incident History
January 22, 2026 4:57AM PST
Investigating - We are investigating issues whereby Email notifications may be delayed or missing for some users. Users may also receive notifications from older tasks. We will provide updates as they are available.
January 22, 2026 5:50AM PST
Monitoring - Our team has taken steps to address the issue impacting email notifications, and services are currently operating as expected. We are continuing to monitor to confirm stability.
January 22, 2026 10:20AM PST
Identified - We're continuing our investigation of reports where email notifications may be delayed or missing for some users. Users may also receive notifications from older tasks. We will provide updates as they are available.
January 22, 2026 4:32PM PST
Identified - We've identified the cause of delayed or missing email notifications. Email notifications should now arrive as expected, while some users may have received email notifications from older tasks. We will continue to share updates as they develop.
January 23, 2026 8:05AM PST
Resolved - The cause of delayed or missing email notifications, along with email notifications from older tasks, has been mitigated, and our monitoring shows that all systems are fully operational. We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.
Investigating - We are investigating issues whereby Email notifications may be delayed or missing for some users. Users may also receive notifications from older tasks. We will provide updates as they are available.
January 22, 2026 5:50AM PST
Monitoring - Our team has taken steps to address the issue impacting email notifications, and services are currently operating as expected. We are continuing to monitor to confirm stability.
January 22, 2026 10:20AM PST
Identified - We're continuing our investigation of reports where email notifications may be delayed or missing for some users. Users may also receive notifications from older tasks. We will provide updates as they are available.
January 22, 2026 4:32PM PST
Identified - We've identified the cause of delayed or missing email notifications. Email notifications should now arrive as expected, while some users may have received email notifications from older tasks. We will continue to share updates as they develop.
January 23, 2026 8:05AM PST
Resolved - The cause of delayed or missing email notifications, along with email notifications from older tasks, has been mitigated, and our monitoring shows that all systems are fully operational. We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.