Guests may be unable to open locations they have access to
Resolved Unknown Incident
Started
Tue, Feb 24, 2026, 11:33 PM UTC
Last Updated
Tue, Feb 24, 2026, 11:33 PM UTC
Resolved
N/A
This incident has been resolved
(Total duration: 10d 0h 31m)
AI-Powered Analysis
Impact Severity
minor
Categories
permissions ui
Affected Users
guests
Root Cause Analysis
A bug prevented some guest users from accessing certain locations they had been granted access to
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:04 AM UTC
Incident History
February 24, 2026 2:02PM PST
Investigating - We're investigating user reports of guests who are unable to open Workspace locations they've been shared. They may have briefly seen an ACCESS_009 error when attempting to navigate to these locations.
We're working on identifying the root cause and will continue posting updates as we have them.
February 24, 2026 3:03PM PST
Monitoring - We believe we've identified the root cause behind guests' inability to access certain locations in the hierarchy. We are monitoring for the next 30 minutes to ensure stability.
February 24, 2026 3:33PM PST
Resolved - We have resolved the issue preventing guests from viewing certain locations in the hierarchy. All systems are operational. Thank you for your patience.
Investigating - We're investigating user reports of guests who are unable to open Workspace locations they've been shared. They may have briefly seen an ACCESS_009 error when attempting to navigate to these locations.
We're working on identifying the root cause and will continue posting updates as we have them.
February 24, 2026 3:03PM PST
Monitoring - We believe we've identified the root cause behind guests' inability to access certain locations in the hierarchy. We are monitoring for the next 30 minutes to ensure stability.
February 24, 2026 3:33PM PST
Resolved - We have resolved the issue preventing guests from viewing certain locations in the hierarchy. All systems are operational. Thank you for your patience.