Degraded Search in the Desktop App
Resolved Unknown Incident
Started
Wed, May 13, 2026, 01:35 AM UTC
Last Updated
Wed, May 13, 2026, 01:35 AM UTC
Resolved
N/A
This incident has been resolved
(Total duration: 23d 18h 30m)
Incident History
May 12, 2026 3:45PM PDT
Investigating - We're investigating reports of infinite loading in Search in our desktop application. We’ll have frequent updates until we have a monitoring status.
May 12, 2026 3:56PM PDT
Identified - We've determined the cause of infinite loading in Search within our desktop application and a resolution is on the way.
As a potential workaround, open the AI Command Bar (formerly called Command Center) and, with the bar open, press CMD + R (Mac) or CTRL + R (PC) to refresh the AI Command Bar directly.
May 12, 2026 6:02PM PDT
Monitoring - We believe we have mitigated the cause of infinite loading in Search within our desktop application and will continue monitoring.
Some users may need to refresh the desktop app using CMD+R (Mac) or CTRL+R (PC) for the fix to take effect.
May 12, 2026 6:35PM PDT
Resolved - The cause of infinite loading in Search within our desktop application has been mitigated and our monitoring shows that all systems are fully operational. Some users may need to refresh the desktop app using CMD+R (Mac) or CTRL+R (PC) for the fix to take effect.
We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.
Investigating - We're investigating reports of infinite loading in Search in our desktop application. We’ll have frequent updates until we have a monitoring status.
May 12, 2026 3:56PM PDT
Identified - We've determined the cause of infinite loading in Search within our desktop application and a resolution is on the way.
As a potential workaround, open the AI Command Bar (formerly called Command Center) and, with the bar open, press CMD + R (Mac) or CTRL + R (PC) to refresh the AI Command Bar directly.
May 12, 2026 6:02PM PDT
Monitoring - We believe we have mitigated the cause of infinite loading in Search within our desktop application and will continue monitoring.
Some users may need to refresh the desktop app using CMD+R (Mac) or CTRL+R (PC) for the fix to take effect.
May 12, 2026 6:35PM PDT
Resolved - The cause of infinite loading in Search within our desktop application has been mitigated and our monitoring shows that all systems are fully operational. Some users may need to refresh the desktop app using CMD+R (Mac) or CTRL+R (PC) for the fix to take effect.
We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.