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Site generated: 2026-08-06 12:04:58 UTC 8/6/2026, 12:04:58 PM local
Home / Circleci / Incident Details

Login issues for some Bitbucket users

Resolved Unknown Incident
Started
Tue, Jul 14, 2026, 05:15 AM UTC
Last Updated
Tue, Jul 14, 2026, 05:15 AM UTC
Resolved
N/A
This incident has been resolved (Total duration: 23d 6h 50m)

Incident History

Jul 14, 05:15 UTC
Resolved - The issue where customers logging in with a Bitbucket-linked identity experienced login errors, and some customers experienced workflows that failed to start or did not update, has been resolved.

What you may still experience and need to do
- If you use Bitbucket as your login method, please log out and reauthenticate the CircleCI Bitbucket integration on your account.
- If any of your workflows are stuck or showing missing status checks, please rerun them to pick up the fix.
- If you continue to experience issues after taking these steps, please reach out to CircleCI Support.

We thank you for your patience while our team worked on implementing a fix.

Jul 14, 04:21 UTC
Monitoring - What's impacted
Some customers logging in with a Bitbucket-linked identity were affected. This may also have included customers logging in with GitHub who have a linked Bitbucket identity on their account. Some customers also experienced workflows that were not starting or updating.

What can you expect
A fix has been deployed. We are monitoring the situation to confirm full recovery.

Next update
We will provide an update if anything changes

Jul 14, 03:51 UTC
Update - What's impacted
Some customers logging in with a Bitbucket-linked identity are affected. This may also include customers logging in with GitHub but have a linked Bitbucket identity on their account. Additionally, some customers are experiencing workflows that are not starting or updating.

What can you expect
Affected customers may see login errors. Some customers may also notice workflows that fail to start or do not update as expected. Thank you for your patience while our engineers investigate.

Next update
We will provide another update as soon as we have more information to share

Jul 14, 03:29 UTC
Update - Our team continues to investigate login errors affecting some customers using Bitbucket as their identity provider.

Jul 14, 02:49 UTC
Investigating - We are currently investigating login errors affecting some customers using Bitbucket as their identity provider.

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