Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products
Resolved Unknown Incident
Started
Sat, Dec 27, 2025, 05:20 AM UTC
Last Updated
Sat, Dec 27, 2025, 05:20 AM UTC
Resolved
N/A
This incident has been resolved
(Total duration: 69d 18h 44m)
AI-Powered Analysis
Impact Severity
major
Categories
email mobile support
Affected Users
all-users
Root Cause Analysis
Unknown root cause
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:03 AM UTC
Incident History
Dec 27, 05:20 UTC
Resolved - We have successfully mitigated the incident and all affected services are now fully operational. Our teams have verified that normal functionality has been restored across all areas.
Thank you for your patience and understanding while we worked to resolve this issue.
Dec 27, 04:42 UTC
Monitoring - We have taken steps to mitigate the issue and are seeing recovery in the affected services. Our teams will continue to closely monitor the situation and are actively working to confirm that all services are fully restored. We will provide further updates as we make additional progress.