Resilimap

Multi-cloud reliability monitoring

Site generated: 2026-03-07 00:04:06 UTC 3/7/2026, 12:04:06 AM local
Home / Atlassian / Incident Details

Some products are hard down

Resolved Unknown Incident
Started
Thu, Jul 4, 2024, 03:54 AM UTC
Last Updated
Thu, Jul 4, 2024, 03:54 AM UTC
Resolved
N/A
This incident has been resolved (Total duration: 610d 20h 10m)

AI-Powered Analysis

Impact Severity
critical
Categories
api database compute
Affected Users
all-users
Root Cause Analysis
Some products are hard down
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:02 AM UTC

Incident History

Jul 4, 03:54 UTC
Resolved - Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for some of the products . JIRA product impacted with issue creation and project creation. While Confluence was impacted with public link access by anonymous user and the mission control page. Confluence issue was fixed at 04-07-2024 02:30 UTC. The issue has been resolved and the service is operating normally.

Jul 3, 21:45 UTC
Monitoring - We have mitigated the problem and continue looking into the root cause.
The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC
We are now monitoring closely.

Jul 3, 20:51 UTC
Investigating - We are investigating an issue with that is impacting Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira, Opsgenie, Atlassian Developer, Atlassian (deprecated), Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Atlassian Analytics, and Rovo Cloud customers. We will provide more details within the next hour.

External Resources