Slow loading times and extended response times for Cloud products in the EU-West region.
Resolved Unknown Incident
Started
Tue, Sep 10, 2024, 12:43 PM UTC
Last Updated
Tue, Sep 10, 2024, 12:43 PM UTC
Resolved
N/A
This incident has been resolved
(Total duration: 633d 7h 21m)
AI-Powered Analysis
Impact Severity
major
Categories
network
Affected Users
all-users
Root Cause Analysis
Slow loading times and extended response times for Cloud products in the EU-West region.
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:02 AM UTC
Incident History
Sep 10, 12:43 UTC
Resolved - Systems have recovered, and the issue has been mitigated. All affected products are fully operational, with no further impact observed.
Sep 10, 10:26 UTC
Investigating - We are investigating issues with slow loading and long responsive time for all products (Jira, JSM, JSW and Confluence) and will provide updates here soon.