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Site generated: 2026-03-07 00:04:06 UTC 3/7/2026, 12:04:06 AM local
Home / Atlassian / Incident Details

Slowness in Jira.

Resolved Unknown Incident
Started
Tue, Sep 10, 2024, 01:15 PM UTC
Last Updated
Tue, Sep 10, 2024, 01:15 PM UTC
Resolved
N/A
This incident has been resolved (Total duration: 542d 10h 49m)

AI-Powered Analysis

Impact Severity
major
Categories
jira
Affected Users
mumbai-region
Root Cause Analysis
An issue with an internal infrastructure component impacting the provisioning process for the Mumbai Region
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:02 AM UTC

Incident History

Sep 10, 13:15 UTC
Resolved - We have identified the root cause of the issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region with several Atlassian Cloud products. All affected products are now back online and no further impact has been observed.

Sep 2, 18:33 UTC
Update - We have identified the root cause of an issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region.
This issue has led to a performance impact or slowness in product provisioning.

We are working on a fix to resolve the issue and recovery is in progress.

Sep 2, 10:56 UTC
Monitoring - The slowness issue has been resolved, and we are actively monitoring the systems to ensure stability.

Sep 2, 09:23 UTC
Investigating - Our team is currently investigating the issue. We are working to identify the cause and will provide updates as soon as possible.

External Resources