Issues with 403 user authentication errors across Atlassian products
Resolved Unknown Incident
Started
Tue, Mar 4, 2025, 07:31 AM UTC
Last Updated
Tue, Mar 4, 2025, 07:31 AM UTC
Resolved
N/A
This incident has been resolved
(Total duration: 520d 4h 34m)
AI-Powered Analysis
Impact Severity
major
Categories
authentication
Affected Users
all-users
Root Cause Analysis
A deployment suspected of causing user authentication issues was rolled back
Analysis performed by anthropic.claude-3-haiku-20240307-v1:0 on Fri, Mar 6, 2026, 09:02 AM UTC
Incident History
Mar 4, 07:31 UTC
Resolved - We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC.
Users that were already logged in would not have been impacted by this issue.
A deployment suspected of causing this issue was rolled back and the problem was subsequently resolved.